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Home » Job Advert: Customer Services Coordinator

Job Advert: Customer Services Coordinator

Salary: £13,384.80 (Equivalent to Full Time Salary £22,308.00)

Hours: 22.5 hours / 3 Days per week

Solidaritech CIC are looking an office-based Customer Services Coordinator (CSC) to be our key customer-facing person, providing help to individual refugees or asylum seeker requests for digital devices like laptops, phones, computers and tablets. You will also be responsible for contacting and maintaining good relations with local refugee and asylum seeker support organisations that provide client referrals, as well as providing a reliable courteous service to individual and corporate device donors.

Closing Date for Applications: Monday 18th March 2024 at 9am. 

This post is initially offered on a 2 years fixed-term contract; however, it is our intention to seek ongoing funding for this role.

What the job entails:
Helping Solidaritech clients with help in their referral for laptops, phones, tablets and computers. Helping establish their requirements, finding the appropriate devices and arranging the delivery and/or pick up of their device. Maintaining relationships with key stakeholders, such as local migrant support agencies, remote drop-off points and device donors. 

Refugees and other migrants with relevant skills and experience are strongly encouraged to apply.

Online applications can be made below.

Supporting information:

Application form

    Personal Information

    Personal Statement

    Please tell us what makes you a good candidate for this post and explain how your experience matches the job description and personal specification. Please do not exceed 1000 words.

    General Information

    Equal Opportunities Information

    Disclosure of Conviction

    This role is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. If you are not sure whether your convictions are spent, please contact NACRO for further advice.

    Qualifications and Training

    Please list below all the relevant qualifications you have or training courses you have attended. Please give dates and grades and state whether the course was full or part time.

    Work Experience/Volunteering

    Note: Please give details of all the posts you have held, starting with your current post.

    Dates Employed – Current Post
    Dates Employed – Previous Posts
    Additional Work Details

    References

    Please give the names and addresses of two people whom we may contact for a confidential assessment of your suitability for this job. One should be your present or most recent employer. The other referee could be a previous employer, some appropriate person unrelated to you, or, if this is your first job application, your head teacher or college tutor.

    First Reference:
    Second Reference:

    Declaration

    • I confirm that the information I have given on this form is correct and complete and that misleading statements may be sufficient grounds for cancelling any agreements made.
    • I confirm that I have the right to work in the UK.
    • I understand that the information in this form will be kept and used for recruitment related purposes.