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Home » Job Advert: Operations Manager

Job Advert: Operations Manager

Solidaritech tackles digital exclusion by refurbishing donated tech and connecting people seeking sanctuary with the devices they need to learn, communicate, and participate in everyday life. We’re a small, values-driven organisation with a hands-on approach and a commitment to fairness, inclusion, and practical solidarity.

As we prepare for a leadership transition, we are looking for someone who can keep our day-to-day operations running smoothly while the Directors and CEO agree the organisation’s medium-term strategic direction.

The Operations Manager is an internally focused role that keeps the organisation organised, safe, and functioning well. You’ll oversee operational staff and volunteers, make day-to-day decisions, and ensure our workshop, workflows and systems run efficiently.

You’ll keep accurate operational data, meet compliance requirements, solve problems calmly, and make sure people have what they need each day. You won’t be doing public-facing strategic work — this is a practical, hands-on role rooted in team support, smooth coordination, and well-run internal systems.

This is a temporary role while the organisation transitions to a new leadership model.

  • Manage and support operational staff and volunteers
  • Coordinate day-to-day delivery of workshops, repairs and device workflows
  • Maintain internal processes, stock systems and tracking tools
  • Ensure accurate and timely monitoring and reporting
  • Lead on operational health and safety, risk assessments and workshop safety
  • Keep high standards of operational delivery and quality control
  • Work to agreed budgets and maintain accurate operational financial records
  • Provide clear operational updates to the CEO and Directors
  • Support recruitment, induction, and training of staff/volunteers
  • Foster an inclusive, positive working culture
  • Experience supervising staff or volunteers
  • Experience running day-to-day operations in a small organisation, workshop, or service environment
  • Strong systems thinking: processes, workflows, stock/device tracking
  • Good organisational and coordination skills
  • Calm, practical problem-solving under pressure
  • Ability to maintain accurate data and financial records
  • Ability to work with people from diverse cultural and linguistic backgrounds
  • Commitment to equality, inclusion and anti-oppressive practice
  • Comfortable using digital tools (Microsoft 365, spreadsheets, shared systems)
  • Understanding of digital inclusion, tech access, or tech reuse
  • Experience working in community or voluntary sector settings

    Personal Information

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    Personal Statement

    Please tell us what makes you a good candidate for this post and explain how your experience matches the job description and personal specification. Please do not exceed 1000 words.

    General Information

    Equal Opportunities Information

    Disclosure of Conviction

    This role is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. If you are not sure whether your convictions are spent, please contact NACRO for further advice.

    Qualifications and Training

    Please list below all the relevant qualifications you have or training courses you have attended. Please give dates and grades and state whether the course was full or part time.

    Work Experience/Volunteering

    Note: Please give details of all the posts you have held, starting with your current post.

    Dates Employed – Current Post
    Dates Employed – Previous Posts
    Additional Work Details

    References

    Please give the names and addresses of two people whom we may contact for a confidential assessment of your suitability for this job. One should be your present or most recent employer. The other referee could be a previous employer, some appropriate person unrelated to you, or, if this is your first job application, your head teacher or college tutor.

    First Reference:
    Second Reference:

    Declaration

    • I confirm that the information I have given on this form is correct and complete and that misleading statements may be sufficient grounds for cancelling any agreements made.
    • I confirm that I have the right to work in the UK.
    • I understand that the information in this form will be kept and used for recruitment related purposes.